Have you ever wondered what’s the difference between Landline and VoIP for corporate phone systems?
Landlines use traditional copper phone lines, which are dependable but expensive and difficult to scale, whereas VoIP uses the internet to make calls, which is more affordable, flexible, and feature-rich.
VoIP phone systems have advanced considerably. Cloud-based phone platforms now provide HD voice, unified communications, CRM integration, and AI-powered features at a fraction of the cost of a traditional landline phone setup. In the meanwhile, landline systems continue to have significant advantages in particular sectors and regions.
This article provides US business owners in the US with a thorough comparison of VoIP and landlines. Furthermore if you are looking for a reliable channel partner who can assist you in making the best choice based on your circumstances, contact Voxtium. Get professional support and choose what suits your business the most.
Voice over IP vs. Landline: Important Takeaways
- Landlines employ copper wire and the PSTN. On the other hand, VoIP transforms voice into data packets sent over broadband.
- Businesses that use VoIP instead of landlines usually save money on their monthly phone expenses.
- Small businesses that use VoIP save 90%reduction in start up costs.
- However, landlines continue to outperform VoIP in some regulated healthcare settings and rural locations with insufficient broadband.
- Landlines do not offer unified communications, BYOD, softphone apps, or remote work, while VoIP does.
- A hybrid phone system connects both technologies for companies in the middle of a transition or with conflicting needs.
- VoIP security has advanced; major carriers now use TLS, SRTP encryption, E911, and HIPAA-compliant systems.
- There are six steps involved in switching to VoIP: audit, bandwidth check, number portability, deployment model selection, configuration, and training.
Understand What Is a Landline Phone System
A landline phone system is a network for voice communication that uses actual copper wire infrastructure to carry calls. For more than a century, it has assisted US companies. Its foundational architecture, however, was created for a world before digital technology, and this fact now characterises both its advantages and disadvantages.
How Calls Are Transmitted via POTS and PSTN
Plain Old Telephone Service is referred to as POTS. For many years, landline communication has relied on this analogue voice transmission method. POTS uses pairs of copper wires to carry voice signals as continuous electrical waveforms. The Public Switched Telephone Network, or PSTN, is connected to the local exchange carriers via those cables.
The PSTN connects local, regional, and national phone networks worldwide. A business call passes via a number of circuit-switched connections on its way from one landline to another. For the length of the call, a dedicated path is set aside. Although this method ensures constant signal quality on that line, it is essentially inefficient because a dedicated circuit is idle when no one is speaking.
What’s the Role of PBX in Setup
A PBX, or Private Branch Exchange, is a private switching system that connects to external phone lines and controls internal call routing between extensions. Conventional PBX gear is located on-site. Physical installation, continuous maintenance agreements, and a qualified technician for modifications are all necessary.
The PBX manages transfer logic, voicemail, call routing, and basic auto-attendant features. But it only operates within the landline ecosystem. Physical gear and wiring must be added in order to accommodate new users. Compared to contemporary options, scaling a classic PBX is costly, time-consuming, and labour-intensive.
Why Some US Companies Continue to Use Landlines
There are still valid uses for landlines despite their age. First of all, it doesn’t require internet access to function. Second, landline call quality is deterministic; there is no bandwidth contention, packet loss, or network jitter.
Third, operations in many regulated industries are based on analogue technology that is difficult to replace. Analogue POTS lines are frequently used by fax machines, alarm systems, lift call boxes and point-of-sale terminals. Before making any changes, these companies require an equipment audit for a complete landline-to-VoIP transfer.
What Is VoIP and How Does It Actually Work?
Voice over Internet Protocol is a technique that uses a broadband internet connection to transfer data packets that are created from your speech. VoIP calls share network bandwidth with all other internet traffic, utilising clever techniques to prioritise speech data rather than a dedicated line over the PSTN.
VoIP’s Process for Transforming Voice into Data Packets
A codec digitises your voice when you talk into a VoIP phone or softphone application. An algorithm for compression and decompression is called a codec. G.711 (uncompressed, maximum quality) and G.729 (compressed, lower bandwidth utilisation) are popular VoIP codecs. The codec converts your analog voice signal into binary data.
After that, the data is divided into discrete parts known as data packets. A portion of your voice, a timestamp, sequencing data, and routing headers are all included in each packet.
The packets are reassembled into audio at the other end by a receiving codec. This entire process happens in milliseconds, with voice routed through cloud infrastructure rather than on-site equipment.
What is the VoIP Infrastructure?
A VoIP system depends on the cooperation of multiple infrastructure layers. Broadband internet with enough bandwidth is essential. Generally speaking, each concurrent VoIP call requires 85–100 Kbps of bandwidth. Your router’s QoS (Quality of Service) settings on your local network give voice traffic priority over other types of data.
The Session Initiation Protocol (SIP) controls call signalling. Every call session is set up, maintained, and terminated by SIP. SIP signalling is encrypted by TLS (Transport Layer Security). The voice media stream itself is encrypted using SRTP (Secure Real-time Transport Protocol). The security envelope for your calls is defined by these protocols taken together.
What are the Types of VoIP Systems?
For US organisations, there are three main VoIP deployment types.
Cloud PBX
With a cloud PBX, all call handling and switching infrastructure is moved from your location to a hosted data center. The hardware, software, uptime, and security are all maintained by the supplier. Your staff uses BYOD devices, IP phones, and softphone apps to access the system.
Hosted VoIP
Cloud PBX and this work similarly. A third-party supplier oversees a hosted VoIP service on a monthly subscription basis. You receive a predetermined feature set, SLA, and support tier in exchange for your monthly payment per user.
On-Premise IP PBX
VoIP switching hardware is installed at your location with an on-premise IP PBX. Larger businesses have the most control over call data, security regulations, and settings with this arrangement. However, it demands a larger initial hardware investment, necessitates the management of IT skills, and returns maintenance duty to your team.
VoIP vs Landline Phone Systems: Detailed Comparison
VoIP vs Landline: Set Up, Monthly and Yearly Cost Comparison
Having difficulty in choosing what system is best for you? Below is the comparison based on set up cost, monthly and 3 year costs.
| Cost Category | Landline | VoIP |
| Setup Cost (10 users) | $5,000–$15,000 (PBX hardware, wiring, installation) | $0–$1,000 (IP phones or softphone licenses only) |
| Monthly Cost Per User | $40–$100 per line | $15–$35 per user per month |
| 3-Year TCO (10 users) | $20,000–$35,000 | $7,000–$14,000 |
Studies show that small firms who switched to VoIP phone service saved 90% on overseas costs (Tech.co, 2015). Moreover, businesses with 30 users can save $1,200 a month by utilising a modern VoIP solution as compared to Landline.
Now let’s understand the features of both landline and VoIP phone systems.
VoIP vs Landline Features Comparison: What Each System Actually Gives You
VoIP includes sophisticated features like statistics, call routing, voicemail-to-email, and app connections. However, some features can call for staff training or onboarding. On the other hand, Landline offers simple features that are easy to use right out of the box. But it doesn’t have integration possibilities or contemporary communication features.
Below is a detailed overview of the features both of these offer. Have a look.
| Feature | Landline | VoIP |
| Maintenance | Requires on-site technician | Managed by provider |
| Mobility | Tied to physical location | Works anywhere |
| Call Routing | Basic (PBX-dependent) | Advanced, rules-based |
| Auto-Attendant | Limited | Full IVR with custom menus |
| Voicemail to Email | Not standard | Included on most plans |
| Call Recording | Add-on hardware required | Cloud-based, on-demand |
| Call Analytics | Minimal | Real-time dashboards |
| Setup | Requires physical installation | Easy, software-based |
| Mobile App / Softphone | No | Yes |
| Video Conferencing | No | Yes (UCaaS platforms) |
| Multi-Device support | Yes | Yes |
| CRM Integration | No | Native integrations available |
Now, let’s discuss each feature difference in detail.
Landline vs. VoIP Mobility: Supporting Remote and Hybrid Teams
The position of landline phones is fixed. Traditional landline infrastructure simply cannot accommodate remote work without costly call forwarding workarounds.
VoIP was designed with mobility in mind. A remote worker can access the complete business phone system with the same extension, call routing rules, voicemail, and features as an in-office employee by using a softphone app on any laptop or smartphone. BYOD regulations completely remove device costs.
VoIP is a crucial piece of infrastructure for companies with distributed or hybrid teams.
VoIP vs. Landline Reliability Differences
Physical infrastructure is the foundation of landline reliability. The PSTN has demonstrated uptime features developed over many years. But the actual infrastructure is being dismantled. On October 15, 2025, AT&T ceased taking orders for new copper lines. The FCC has given AT&T permission to start decommissioning copper facilities in about 500 wire hubs across the country in June 2026.
VoIP dependability is dependent on provider uptime SLAs and internet access. For contemporary cloud phone platforms, leading VoIP providers offer 99.99% uptime, a benchmark Ring4 and others mention. Outages are prevented by automatic rerouting, regional redundancy, and failover routing. However, unless you have a failover mobile or cellular backup set up, your VoIP system fails along with your broadband connection.
Landline vs. VoIP Scalability: Adding Users Without Adding Wires
Calling a technician, ordering hardware, running wire, and waiting are all necessary steps in scaling a landline system. When a business has multiple locations and each site needs its own PBX, this friction increases.
VoIP grows in a matter of minutes. On a hosted cloud-based phone platform, adding a user entails provisioning a device or softphone license, creating a user account, and logging into an admin portal. VoIP lines can be added or withdrawn with a few clicks, requiring no hardware purchases, physical wiring, or technician visits.
Landline vs. VoIP Security: Encryption, E911, and Compliance for US Businesses
The PSTN does not automatically encrypt landline calls. Additionally, traditional PBX systems never receive security updates, which exposes them to long-term vulnerabilities as technology ages.
VoIP security has advanced significantly. Enterprise-grade systems use SRTP to secure voice media and TLS to encrypt call signalling. SSO integration, VLAN segmentation, and firewall configurations offer more security levels. Although toll fraud is still a possibility, it can be controlled with appropriate SIP authentication and call limit regulations.
All business VoIP deployments must comply with E911. Enacted as a federal law on February 26, 2018, Kari’s Law mandates that multi-line telephone systems permit direct 911 dialling without a prefix and that on-site staff be notified when 911 is dialled.
Cases Where Landline Phone System Still Winning
1. Medical Facilities and Emergency
In some healthcare and emergency service settings, landlines are preferred due to operational or legal needs. Analogue POTS connections are necessary for some monitoring devices, nurse call systems, and medical device systems. PSTN connectivity may be specified as a backup in redundancy requirements, especially for emergency dispatch centers.
2. Dependencies on Legacy Analogue Equipment
Complete VoIP migration is a real challenge for companies that use fax machines, security alarm panels, lift intercoms, point-of-sale terminals or other analogue equipment. These gadgets were designed with POTS in mind. Certain analogue devices can be connected to a VoIP network via a VoIP adaptor, however device compatibility varies.
3. Unreliable Broadband in Rural Areas
Reliable broadband is necessary for VoIP. VoIP call quality is inadequate for a company that operates in a remote location with spotty internet connectivity or limited bandwidth. Until broadband infrastructure comes up, POTS landlines continue to be the more reliable option in many areas.
A hybrid phone system is frequently the most sensible short-term option for these companies.
What is the Hybrid Phone System? The Middle Ground
VoIP and landline infrastructure are combined within the same company using a hybrid phone system. It enables companies to move voice communications to cloud-based phones for most customers and use cases while keeping their current analogue equipment and PSTN connections as necessary.
What a Hybrid Setup Looks Like in Practice
A company that uses a hybrid deployment typically keeps POTS lines for lift phones, alarm systems and fax machines. For all staff voice conversations, it simultaneously installs a hosted VoIP platform or Cloud PBX. When necessary, a SIP-capable gateway device connects the analogue equipment to the IP network. The cloud platform is used to centrally control call routing.
Users encounter a single, unified communications interface regardless of the underlying technology carrying their particular call. IT maintains both environments using different consoles until the analogue equipment is eventually removed or replaced.
Which US Business Types Benefit Most From a Hybrid Model
Hybrid phone systems make the most sense for medical practices with legacy analog medical devices, professional services firms mid-migration who want to avoid a hard cutover, hospitality businesses where room phones use analog hardware, and manufacturing facilities with analog alarm or intercom infrastructure.
Businesses with fully modern office equipment and reliable broadband rarely need a hybrid approach. For them, a direct VoIP migration is cleaner and more cost-effective.
How to Configure a Hybrid System
Configuration begins with an inventory of all analog devices and their POTS line dependencies. Next, a SIP gateway or VoIP adapter is selected based on the number and type of analog endpoints. The gateway connects to the existing analog lines on one side and to the VoIP network on the other.
The cloud-based phone platform is then provisioned for all digital users. Call routing rules in the Cloud PBX define how incoming calls are distributed between analog extensions and VoIP extensions. Testing should validate both inbound and outbound call flows across both infrastructure types before full deployment.
Top Voice over Internet Protocol (VoIP) Features
Auto-Attendant and IVR
A virtual receptionist that answers calls and directs them through a menu system is called an auto-attendant. This is further enhanced by Interactive Voice Response, which lets callers communicate with voice commands or keypresses. Multi-level IVR with infinite menu depth, business-hours routing, and holiday schedules integrated into the admin panel are features of contemporary VoIP platforms.
Auto-attendants provide a polished first impression around-the-clock without adding more employees for small business owners who are unable to hire a full-time receptionist.
Voicemail-to-Email and Visual Voicemail
Voicemail to email sends transcriptions and audio recordings of voicemails straight to the recipient’s email inbox. In a smartphone app, visual voicemail displays a list of voicemails that users can choose from and play out of order.
When combined, these functions avoid missed messages and cut down on the amount of time staff members spend handling voicemail. The majority of hosted VoIP options come with both.
Call Recording and Analytics
VoIP platforms use cloud-based, on-demand call recording. At the campaign, ring group, or extension levels, administrators set up recording rules. A web dashboard allows for the search and retrieval of recordings that are kept in the cloud. This is especially helpful for training, quality control, and conflict resolution.
Metrics including call volume, average handle time, missed call rates, hold periods, and queue performance are displayed on call analytics dashboards. Staffing decisions are influenced by these data points, which can reveal service shortages that could otherwise go undiscovered.
Call Routing and Ring Groups
VoIP systems allow for granular configuration of call routing. Ring groups, which are collections of extensions that ring either concurrently or consecutively when a particular number is dialled, are defined by administrators. Depending on the time of day or hour, time-based routing routes calls to various locations. Based on the caller’s area code, geographic routing routes incoming calls.
CRM and Business App Integrations
VoIP systems connect natively with CRM platforms. When an inbound call arrives, the platform queries the CRM in real time and displays the caller’s full contact history on screen. Outbound calls can be placed directly from within the CRM with click-to-dial. Call logs and recordings sync automatically to contact records.
This CRM integration removes manual data entry, shortens call preparation time, and gives customer-facing teams complete context before they say a word.
AI Features: Transcription, Smart Notes, Sentiment
Leading UCaaS and cloud-based phone solutions increasingly come equipped with AI capabilities. As the call goes on, real-time call transcription turns spoken dialogue into text. Calls are automatically summarised via smart notes, which also extract action items and register them into the CRM. Calls where the customer’s tone suggests annoyance or an escalation risk are flagged by sentiment analysis.
Mobile and Desktop Apps
VoIP platforms deliver full softphone functionality through mobile and desktop applications. The mobile app gives employees their business extension, full call routing features, voicemail, team messaging, and video conferencing from any smartphone. The desktop app integrates with the computer workflow, click-to-dial from any browser, screen sharing, and calendar-connected meeting launch.
These apps make remote work fully functional with a business phone system, something landline cannot replicate without expensive forwarding arrangements.
VoIP vs Landline Security Detailed Discussion
How TLS and SRTP Encryption Protect Calls
TLS encrypts the SIP signaling layer — the back-and-forth protocol messages that establish, manage, and terminate call sessions. Without TLS, SIP messages are visible in plaintext on the network and susceptible to interception. SRTP encrypts the RTP voice media stream.
Together, TLS and SRTP provide end-to-end encryption across the call path. Most enterprise-grade hosted VoIP providers enable both by default.
E911 Compliance
Enhanced 911 requires that emergency calls carry accurate location information. For VoIP businesses, this means registering a physical address for each user’s extension with the provider. The provider transmits this address to the PSAP (Public Safety Answering Point) when 911 is dialed.
Kari’s Law requires that all multi-line telephone systems allow direct 911 dialing without a prefix, and that a notification is sent to a central on-site location when 911 is called. E911 configuration is a mandatory step in any VoIP deployment for US businesses.
Industry Compliance Requirements
HIPAA Compliance
HIPAA compliance for VoIP requires that the provider offer a Business Associate Agreement (BAA) and that the platform protects ePHI in transit and at rest. Call recordings involving patient health information must be stored in an encrypted environment with access controls.
SOC 2 certification
SOC 2 certification indicates that a VoIP provider has undergone a third-party audit of its security, availability, and confidentiality controls.
GDPR Compliance
GDPR applies to businesses serving European customers or employing European workers. Call recording consent, data storage location, and data retention policies must comply with applicable GDPR obligations.
What are the Security Best Practices for Your IT Team?
- IT teams deploying VoIP should implement VLAN segmentation to isolate voice traffic from general data traffic.
- This prevents voice data from competing with bandwidth-intensive applications and reduces the attack surface for call interception.
- Firewall rules should restrict SIP traffic to trusted IP ranges associated with your VoIP provider.
- Monitoring call detail records for unusual traffic patterns provides early warning of compromised accounts.
- Regular security reviews of admin console permissions ensure that access controls remain appropriately scoped.
Cost Comparison between VoIP and Landline
VoIP and Landline Fees for Businesses
VoIP and landlines have quite different cost structures. Predictable monthly line fees are followed by front-loaded, expensive setup and hardware expenditures for landlines. VoIP is subscription-based, with low setup and predictable monthly subscriptions for each user. Savings improve with team size.
A 20-user VoIP phone system may cost between $300 and $800 per month, depending on feature level, whereas typical per-line landline fees run from $40 to $100 per month.
What are the Hidden Costs in a Landline Phone System
Landline pricing is rarely as simple as the advertised per-line rate. Hardware maintenance contracts for PBX equipment add ongoing costs annually. Moves, adds, and changes incur technician fees that accumulate over time.
Long-distance and international calling charges remain variable on most PSTN-based plans. Landline systems frequently charge per minute for long-distance calls, while VoIP often includes nationwide calling and lower international rates, reducing variable costs.
VoIP vs. Landline Total Cost of Ownership Different Teams
The following table, which accounts for setup, maintenance, and calling fees over a 36-month period, uses established industry benchmarks for landline per-line expenses ($40–$100/month) and mid-tier hosted VoIP prices ($15–$35/user/month).
| Team Size | Landline 3-Year TCO | VoIP 3-Year TCO | Est. Savings |
| 10 Users | $20,000–$35,000 | $7,000–$14,000 | ~$13,000–$21,000 |
| 25 Users | $45,000–$75,000 | $16,000–$30,000 | ~$29,000–$45,000 |
| 50 Users | $85,000–$140,000 | $28,000–$55,000 | ~$57,000–$85,000 |
How to Switch From Landline to VoIP Phone Systems? Process Explained
Follow this step by step procedure to switch from landline to VoIP.
1. Examine Your Present Configuration and Usage
Make a thorough inventory of every phone line, extension, device, and analogue equipment that is currently in use. Note which lines are used for alarms, fax machines, or specialised gear.
Your current system’s call records show the ratio of incoming to outgoing traffic, frequently called destinations, and peak call volumes. This information helps you choose a VoIP plan and guarantees that the tier you select will accommodate your real usage habits.
2. Verify Bandwidth on the Internet Prior to the Switch
Network stability and available bandwidth have a direct impact on VoIP call quality. Conduct a network performance test that gauges packet loss, latency, upload speed, and download speed prior to migration. A minimum of 90–100 Kbps per concurrent call is advised.
Additionally, confirm that QoS setup is supported by your router. Large file downloads or video streams might deteriorate ongoing VoIP calls in the absence of QoS.
3. Select the Appropriate VoIP Deployment Model
Choose between hosted VoIP, on-premise IP PBX, or cloud PBX based on the results of your audit. Hosted VoIP is the greatest option for the majority of small and mid-sized organisations. On-premise or hybrid architectures may be preferred by larger businesses with intricate security or compliance requirements.
Voxtium links companies with channel partners who can assess your unique needs and suggest the best VoIP phone system.
Step 4: Transfer Your Numbers
When moving from landline to VoIP, number portability lets you keep your current business phone numbers. Your current carrier and your new VoIP provider oversee the porting process. Depending on the carrier and number type, typical turnaround times range from five to fifteen business days.
Keep your current landline service active until number porting is confirmed to be finished to prevent service interruptions.
5. Set Up Call Routing, Users, and Features
Configure the Cloud PBX or hosted VoIP platform after your numbers have been transferred. This includes setting up ring groups, establishing the auto-attendant and IVR menus, building call routing rules, provisioning IP phones or softphone licenses, and generating user accounts and extensions.
Before announcing the cutover, test every inbound routing path to make sure calls go to the right place in every scenario.
6. Educate Your Team
Workers used to traditional landline phones require training on the softphone software, voicemail access, call transfer protocols, and any new features. For every user group, schedule a brief training session.
Give reference manuals for frequently performed jobs. Each department should choose a technical champion who can respond to daily enquiries following launch. Most teams can become completely productive on the new system in less than a week if they are properly prepared.
VoIP vs Landline: Which Is the Right Choice for Your Business?
For the overwhelming majority of US businesses in 2026, VoIP is the right choice. It costs less, scales more easily, supports remote work natively, and delivers features that landline simply cannot match. The underlying copper infrastructure that landline depends on is being retired at an accelerating pace.
Landline retains legitimate advantages in specific scenarios: rural areas with unreliable broadband, healthcare environments with legacy analog equipment dependencies, and any setting where internet outages create unacceptable risk. For those situations, a hybrid phone system offers a pragmatic middle path.
Businesses that switch to VoIP typically save 30–50% on monthly phone bills, and the savings compound over three years when hardware maintenance, technician fees, and international calling charges are factored in. Add unified communications, CRM integration, HD voice, call analytics, and the value case becomes even more compelling.
Voxtium works with channel partners who specialize in matching businesses to the right VoIP phone system based on their size, industry, and requirements. If you are ready to evaluate your options, connect with a channel partner through Voxtium today.
Can VoIP fully replace a landline for a US business?
Yes, for most US businesses VoIP can fully replace a landline phone system. Modern hosted VoIP and Cloud PBX platforms provide all the features of a traditional landline. These include call routing, auto-attendant, voicemail to email, call recording, and unified communications that landline cannot offer. The exception is businesses with analog equipment dependencies, such as fax machines or alarm systems, which may require a VoIP adapter or a hybrid phone system rather than a complete replacement.
How much bandwidth does a VoIP system require?
The general range for bandwidth required is 85–100 Kbps for each concurrent VoIP call. A 10-person team with 5 simultaneous calls would need a minimum of 500–750 Kbps dedicated to voice traffic. In practice, a business-grade broadband connection of 25 Mbps or higher comfortably supports most small and mid-sized teams. QoS settings on your router ensure that voice traffic is prioritized over general internet traffic during peak usage.
What happens to VoIP calls during a power outage?
During a power outage, VoIP phones powered by the same electrical circuit will go offline along with the router and internet equipment. This is a genuine limitation compared to a POTS landline, which carries its own electrical current through the copper wire. Businesses can mitigate this risk with an uninterruptible power supply (UPS) for routers and switches. Additionally, VoIP platforms support call forwarding and failover to mobile numbers, ensuring incoming calls reach staff even when office infrastructure is down.
Is VoIP secure enough for business communications?
Yes. Enterprise-grade VoIP is secure when properly configured. TLS encrypts SIP signaling, SRTP encrypts voice media, and VLAN segmentation isolates voice traffic from other network data. SOC 2-certified providers with HIPAA Business Associate Agreements meet the security standards required by most US industries. The primary security risk is toll fraud from compromised SIP credentials — a threat managed through strong authentication policies and call limit monitoring.
Can I keep my current phone number when switching from landline to VoIP?
Yes. Number portability is available when switching from a landline phone to a VoIP phone system. Your new VoIP provider initiates the porting process with your current carrier. The timeline is typically 5 to 15 business days. It is critical to keep your existing landline service active throughout the porting process. Canceling prematurely before the port completes can result in permanent loss of your business number.
What is E911 and why does it matter in the VoIP vs landline decision?Enhanced 911 is the system that transmits a caller’s location information to emergency services when 911 is dialed. On a traditional landline, location is automatically associated with the physical address of the line. On a VoIP system, the user’s registered address must be manually entered and kept current. Kari’s Law requires that all multi-line telephone systems, including VoIP, allow direct 911 dialing and notify designated on-site personnel when 911 is called — compliance took effect February 16, 2020. Additionally, RAY BAUM’s Act requires that a dispatchable location be transmitted with every 911 call. Both requirements are fully supported by all major hosted VoIP providers and are mandatory configuration steps for every US business deployment.
