Find Powerful Call Center Software Built to Grow With Your Business
Streamline customer support, boost agent productivity, and scale effortlessly call centre solutions. It is designed to deliver faster resolutions, higher satisfaction, and seamless integration with your existing tools.
Why Choose Voxtium for Call Center Software?
Multiple Providers
We work with various telecom providers, allowing you to choose the best for your business. This flexibility ensures reliable service and lets you benefit from competitive quality.
Transparent Pricing
Our pricing is simple and based on actual usage. There are no hidden charges or long-term commitments, just a straightforward plan that helps you cut costs without giving up the needed features. Our pricing model is simple and no hidden charges or long-term commitments. Moreover, due to long term partnerships with the providers Voxtium offer discounted prices from the market.
Multiple Demo Sessions
Due to constant partnerships with the vendors, we offer multiple demo sessions by engaging different vendors before making a final decision. You’ll get a real feel for how it fits your needs.
Dedicated Support
You can count on our support team anytime, day or night. Whether it’s setup, training, or troubleshooting, we’re here to keep your operations running smoothly with quick, helpful responses.
Types of call centre software we have providers for
Inbound Call Center Software
Designed to manage high volumes of incoming calls, our inbound software ensures efficient call routing, quick resolutions, and superior customer support through automation, IVR, and real-time agent assistance.
Outbound Call Center Software
Ideal for sales and follow-ups, our outbound solution features auto-dialers, lead management, and campaign tracking. It boosts agent productivity and increases customer engagement through structured outreach.
Blended Call Center Software
Outbound solutions by our vendors are perfect for sales and follow-ups. It offers auto-dialers, lead management, and campaign tracking. Organized outreach enhances agent productivity and boosts customer engagement.
Features In A Call Center Software
Automatic Call Distribution
(ACD)
Call Routing
Computer Telephony Integration
(CTI)
Predictive Dialer
Call Recording
Call Monitoring
Whisper Coaching
CRM Integration
Analytics & Reporting
Workforce Management
Call Queuing
Voicemail & Callback
Quality Management
Agent Desktop Tools
Security & Compliance
Cloud-Based Deployment
AI & Automation
Real-Time Dashboards
Call Scripting
Call Transfer
Call Hold & Mute Functions
Conference Calling
Customer Feedback Collection
Gather real-time feedback through post-call surveys or ratings. This will help you measure satisfaction and improve service based on customer input.
Benefits of Call Center That Are Not Offered By Traditional Phone System
Smart Call Routing
The system intelligently directs callers to the most suitable agent based on their skills and availability, reducing wait times and improving resolution rates, unlike traditional systems that rely on basic manual call transfers.
Omni Channel Support
Real-Time Monitoring & Analytics
Remote & Scalable Operations
Integrations Options In Call Center Software
CRM Integration
Seamlessly connect with CRM systems to display customer profiles, history, and preferences, allowing agents to deliver personalized service and improve customer relationships during every interaction.
Help Desk Integration
Link help desk platforms to streamline support workflows, manage tickets efficiently, and ensure all customer inquiries are tracked and resolved in a unified system.
Ticketing System Integration
Automatically generate and update support tickets from calls or messages, helping teams prioritize issues, avoid duplication, and resolve customer problems faster and more accurately.
Email Integration
Sync email communication with your call centre dashboard, enabling agents to manage conversations across channels without switching tools or missing essential messages.
Calendar Integration
Integrate calendars for scheduling follow-ups, meetings, or callbacks, ensuring agents stay organized, and customer commitments are tracked reliably within the platform.
VoIP/Telephony Integration
Connect with VoIP providers to manage calls over the Internet. These providers offer clear audio, lower costs, and reliable service compared to traditional telephony.
Chat Integration
Unify live chat tools within the call centre software, enabling agents to manage real-time conversations alongside calls for faster support and improved response times.
SMS Integration
Send and receive text messages directly from your dashboard great for appointment reminders, quick updates, or engaging with customers on their preferred platform.
Social Media Integration
Manage customer messages from platforms like Facebook, Twitter, or Instagram in one place, ensuring timely responses and a consistent brand voice across channels.
Messaging App Integration
Connect with messaging platforms like WhatsApp or Slack. This allows agents to support customers who already communicate, improving accessibility and engagement.
Marketing Automation Integration
Link with marketing tools to sync contact data, track campaign responses, and personalize follow-up calls, bridging sales and support for better lead conversion.
E-commerce Platform Integration
Sync with platforms like Shopify or WooCommerce to access order history, shipping status, and customer profiles, helping agents resolve purchase-related queries faster.
Payment System Integration
Integrate payment gateways during support calls for quick billing, refunds, or subscription updates, enhancing customer trust and reducing service friction.
Workforce Management Integration
Coordinate staff scheduling, time tracking, and shift planning, ensuring adequate coverage and optimizing agent performance through better resource management.
Quality Management Integration
Connect with QA tools to review recordings, score interactions, and track compliance, ensuring high service standards and consistent training across your team.
Business Intelligence (BI) Integration
Pull call centre data into BI platforms for deep analysis, helping stakeholders understand trends, track KPIs, and make data-driven decisions with ease.
Reporting/Dashboard Integration
Customize dashboards and sync reporting tools to visualize real-time metrics, empowering managers with insights to improve operations and agent performance.
Knowledge Base Integration
Give agents instant access to articles, FAQs, and guides, ensuring faster responses and consistent information delivery to customers.
ERP Integration
Integrate with ERP systems to sync inventory, billing, and customer data, streamlining support, sales, and operations workflows.
Customer Feedback/Survey Integration
Automatically trigger surveys after interactions and collect feedback, providing insight into customer satisfaction and helping improve service quality.
Bot and AI Assistant Integration
Use bots to handle repetitive queries or gather information before routing to agents, freeing staff for complex issues and speeding up resolution times.
Collaboration Tool Integration
Connect with internal communication tools like Slack or Microsoft Teams to improve coordination during high-volume or complex support cases.
Screen Sharing/Video Call Integration
Enable screen sharing and video calls for advanced support. This is great for onboarding, tech troubleshooting, or building trust during sales and service interactions.
Call Transcription and Sentiment Analysis Integration
Transcribe calls and analyze tone or emotion with AI, helping identify customer pain points, improve agent training, and spot trends early.
Security and Compliance System Integration
Integrating systems for encryption, access control, and audit logging will ensure alignment with data protection rules and maintain trust and regulatory compliance.
Businesses That Need Call Center Software
E-commerce Businesses
Call centre software helps manage order inquiries, shipping issues, and returns, providing fast, multichannel customer support and boosting buyer trust and satisfaction in a competitive online market.
Healthcare Providers
Hospitals and clinics use call centre systems to manage appointments, respond to emergencies, and handle patient queries. This enhances accessibility, minimizes no-shows, and maintains compliance with healthcare communication standards.
Financial Services
Banks, insurance firms, and lenders rely on call centre solutions to manage account queries, fraud alerts, and loan applications, ensuring secure, fast, and accurate support for financial transactions.
Travel and Hospitality
Hotels, airlines, and travel agencies handle bookings, cancellations, and customer requests through call centres. These centres offer 24/7 service to enhance guest experiences and resolve time-sensitive travel concerns.
Telecom Companies
Telecom providers manage high volumes of billing issues, technical problems, and service upgrades requiring efficient call routing, CRM access, and real-time support tools for smooth customer interactions.
Educational Institutions
Universities and online learning platforms use call centres for admissions, fee inquiries, and student support, ensuring smooth communication with applicants, students, and parents across multiple channels.
Government Agencies
Call centre software benefits public service departments by handling citizen inquiries, complaints, and service requests, improving accessibility, transparency, and speed of service delivery.
IT & Tech Support Providers
Tech companies use call centres to troubleshoot issues, guide product installations, and offer customer training, reducing downtime, improving satisfaction, and streamlining support across phone, chat, and email.
testimonials
Client’s success is our success
Voxtium is a team that truly understands the nuances of real-world communication. The staff recognizes that every business operates differently, they know we’re not just selling widgets, and they respect our expertise in managing calls effectively. It’s refreshing to work with a team that values both technology and the practical needs of its users.
Working with Voxtium made our voice solution journey so much easier. They took the time to understand our business needs, compared multiple platforms for us, and guided us toward the best fit. Their advice saved us weeks of trial and error.
CEO of Atomiun
We weren’t sure where to start with voice tools, but Voxtium broke everything down in a way that was easy to understand. They compared different providers for us, explained the pros and cons, and guided us through implementation. I’m glad we talked to them before signing up for anything.
What I like about Voxtium is that they’re not pushing a specific product — they help you find the solution that actually fits your business. They asked smart questions about our call flows, budget, and future plans, then pointed us in the right direction and stayed available when we needed help.